Who Should Take Action
This action is particularly important for any Vocality RoIP system connected to the public Internet or otherwise configured to permit access to its management interface through the WAN Web UI interface.
WAN Web UI access is disabled by default on Vocality RoIP systems. Customers who have retained the default Web UI access setting do not need to change this setting but should verify that Web UI access remains disabled.
A step-by-step guide explaining how to verify and disable WAN Web UI access is available in the
Vocality Partner Portal
Current Status
At this time, Vocality is not aware of any Vocality RoIP systems that have been compromised because of this vulnerability.
Our engineering team is diligently working to incorporate the appropriate security update into the Vocality RoIP software and complete the necessary testing and validation before release.
A release date for the updated software has not yet been established but should be within a few days of this notice. Until the update has been released and installed, customers should keep WAN Web UI access disabled.
After the updated software has been installed, WAN Web UI access may be re-enabled where required by the customer's deployment.
Recommended Customer Actions
1. Verify whether WAN Web UI access is enabled on each Vocality RoIP system.
2. Disable WAN Web UI access if it is currently enabled, following instructions available on our Vocality Partner Portal.
3. Avoid exposing the Vocality RoIP management interface to the public Internet until the updated software has been installed.
4. Keep WAN Web UI access disabled until the forthcoming Vocality RoIP software update has been applied.
5. Monitor Vocality communications for further information regarding availability of the software update and any additional guidance.
Technical Assistance
Technical assistance is available through the Vocality help desk system. To submit a support request or obtain assistance, visit Vocality Support.
We recognize the importance of Vocality RoIP systems within our customers' communications environments and are treating this matter with high priority. We appreciate your prompt attention to the recommended action and your patience while we complete and validate the necessary software update.
Kind Regards
The Vocality RoIP Team